Replacement Vehicle

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A vehicle is provided following an incident resulting in repairable damage, where the insurance company courtesy vehicle program is either unable to provide vehicle or the vehicle offered is unsuitable for the customer needs.

Insurer courtesy vehicle programs are not always able to provide a suitable replacement vehicle, we can now provide you with a replacement vehicle cover. This policy is providing you with the following*:

  • Arrange for vehicle to be referred to nearest alternative approved repairer with courtesy vehicle available or …
  • Arrange the supply of a replacement vehicle through its national rental network.

*Significant exclusions or limitations                    


    • Any vehicle hire costs incurred before we have accepted a claim.
    • We will only pay vehicle hire costs up to the limit specified in the Certificate of Insurance. (Insured Incident)

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